Expose the many aspects of marketing: Holistic Marketing Approach. Holistic marketing is the development, design, and implementation of marketing programs, processes, and activities that recognize the breadth and interdependencies of today’s marketing environment. The four key dimensions of holistic marketing–internal, integrated, relationship, and performance marketing–are woven throughout this text and at times spelled out explicitly.
Provide additional insight: Marketing Insight and Marketing Memo Boxes. Throughout this text, the Marketing Insight and Marketing Memo boxes provide in-depth conceptual and practical commentary.
Almost half of the in-text boxes are new in this edition. Using actual companies and situations, these boxes cover a variety of products, services, and markets.
Spark classroom discussions: Marketing in Action Mini-cases. The end-of-chapter sections now include two Marketing in Action mini-cases that highlight innovative, insightful marketing accomplishments from leading organizations.
Address today’s economic, environmental, and technological changes in marketing:Throughout the new edition, these three areas are addressed with emphasis on marketing during economic downturns and recessions, the rise of sustainability and green marketing, and the increased development of computing power, the Internet, and mobile phones.
Table of Contents Part 1: Understanding Marketing Management Chapter 1. Defining Marketing for the 21st Century Chapter 2. Developing Marketing Strategies and Plans
Part 2: Capturing Marketing Insights Chapter 3. Gathering Information and Scanning the Environment Chapter 4. Conducting Marketing Research and Forecasting on Demand
Part 3: Connecting with Customers Chapter 5. Creating Long-term Loyalty Relationships Chapter 6. Analyzing Consumer Markets Chapter 7. Analyzing Business Markets Chapter 8. Identifying Market Segments and Targets
Part 4: Building Strong Brands Chapter 9. Creating Brand Equity Chapter 10. Crafting the Brand Position Chapter 11. Competitive Dynamics
Part 5: Shaping the Market Chapter 12. Setting Product Strategy Chapter 13. Designing and Managing Services Chapter 14. Developing Pricing Strategies and Programs
Part 6: Delivering Value Chapter 15. Designing and Managing Integrated Marketing Chapter 16. Managing Retailing, Wholesaling, and Logistics
Part 7: Communicating Value Chapter 17. Designing and Managing Integrated Marketing Communications Chapter 18. Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public elations Chapter 19. Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth, and Personal Selling
Part 8: Creating Successful Long-Term Growth Chapter 20. Introducing New Marketing Offerings Chapter 21. Tapping into Global Markets Chapter 22. Managing a Holistic Marketing Organization