書籍分類

Career Paths: Call Centers Student's Book with Cross-Platform App

作者:Virginia Evans, Jenny Dooley, Sarah Miranda
原價:NT$ 700

ISBN:9781471512155
版次:1
年份:2013
出版商:Express Publishing
頁數/規格:117頁/平裝彩色
參考網頁:Career Paths

內容介紹



    Description
    Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

    The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

    Included Features
    • A variety of realistic reading passages
    • Career-specific dialogues
    • 45 reading and listening comprehension checks
    • Over 400 vocabulary terms and phrases
    • Guided speaking and writing exercises
    • Complete glossary of terms and phrases

    The Teacher´s book contains a full answer key and audio scripts.

    The audio CDs contain all recorded material.

    Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.

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